Surga55 Privacy Policy — How We Protect Your Data
This Privacy Policy clearly explains how surga55 collects, uses, stores, and protects the personal information of Malaysian users. We are committed to respecting your privacy at all times.
Last updated: 2026. Your continued use of the surga55 platform means you accept the privacy policy stated here.
1. Information We Collect
Surga55 collects various types of information from users to ensure the platform operates smoothly and securely. Below are the categories of information we collect:
Account & Identity Information
When you register a surga55 account, we collect your full name, mobile number, email address, and date of birth. This information is used to verify your identity, process transactions, and confirm that you meet the minimum age requirement (18 years old).
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information related to your chosen payment method — including the account holder name, bank name, and account number for verification purposes. We do not store your credit card details or online banking passwords.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, IP address, browser type, and screen resolution. This information is used to optimise the user experience and detect any suspicious access.
Platform Usage Data
We record your platform activity such as games played, bets placed, and pages visited. This data helps us improve our services and ensure the platform operates fairly.
2. How We Use Your Information
Personal information is used to verify that you are the legitimate account holder and to prevent unauthorised access. This includes two-factor authentication and monitoring for unusual transactions.
Payment data is used solely to process deposits and withdrawals in MYR. surga55 does not use your financial information for any other purpose without your consent.
Platform usage data is analysed in aggregate to understand usage patterns and improve platform functionality and user experience. This analysis does not reveal individual identities.
Your phone number and email are used to send important account notifications, transaction confirmations, and security alerts. surga55 does not send marketing materials without your consent.
3. Cookies & Data Tracking
What Cookies Are and How They're Used
Cookies are small data files stored on your device when you visit the surga55 platform. We use cookies for the following purposes:
- Session Cookies: Keeps you logged in during an active session so you don't need to sign in again each time you navigate to a new page.
- Preference Cookies: Saves your language settings and display preferences for a more comfortable experience.
- Security Cookies: Helps detect and prevent fraudulent activity by identifying unusual access patterns.
- Analytics Cookies: Anonymously collects usage data to help us understand how users interact with the platform.
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality.
4. Data Storage, Security & Third-Party Sharing
Data Security & Storage
All surga55 user data is stored on secure servers protected by SSL (Secure Sockets Layer) protocol. User passwords are encrypted using a one-way hashing method that cannot be decrypted. Data is backed up regularly to prevent information loss.
Surga55 retains your personal data for as long as your account is active, or as long as necessary to meet legal obligations. Once an account is permanently closed, data will be deleted within a reasonable timeframe unless otherwise required by law.
Third-Party Sharing
Surga55 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Trusted payment service providers for processing MYR transactions.
- Gaming service providers that require account verification in order to deliver games.
- Malaysian legal authorities when required by court order or law.
- In the event of a business transfer, users will be notified in advance.
5. User Rights & How to Contact Us
Right to Access, Rectification & Erasure
As a surga55 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through customer support.
- Right to Rectification: If your information is inaccurate or out of date, you may request a correction through your account settings or customer support.
- Right to Erasure: You may request the deletion of your personal data upon account closure, subject to any legal obligations that may require us to retain certain records.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
Privacy Policy Changes
Surga55 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. The latest version will always be available on this page along with the date of update. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our team at: [email protected]. You may also refer to FAQ page us for answers to common questions.
Related Policy Documents
For a full overview of surga55's policy framework, please read the following related documents:
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